Shipping Policy
Order Processing
Please allow 3 to 4 months for processing your order. This is due to the made-to-order nature and limited production batches of our products. You will receive an email confirmation once your order has been processed and shipped.
Shipping Options
We currently offer the following international shipping methods via Thailand Post:
| Shipping Option | Estimated Delivery Time | Details |
|---|---|---|
| Air Shipping | 10–20 business days | Standard international shipping |
| EMS World | 5–10 business days | Express international shipping |
Shipping times are estimates and may vary depending on your destination and any customs processing delays.
Shipping Costs
Shipping fees are calculated and displayed at checkout based on your selected shipping method and delivery address.
International Shipping
We offer international shipping worldwide. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mugello Moto Thailand is not responsible for these charges and they are the responsibility of the customer.
Returns and Exchanges
All sales are final. Due to the custom nature and limited production of our products, we do not accept returns or exchanges unless your item arrives damaged.
If your order arrives in less than perfect condition, please contact us within 7 days of delivery at sales@mugellomotothai.com with your order number and a photo of the item’s condition. We’ll do our best to resolve the issue.